We thought it would good to update you regarding our 2018 festive Feedback campaign, and some of the actions that have taken place in response to your feedback.
We received 72 responses over the festive period covering these areas:
19 positive comments were directed to our library staff including:
“I feel library staff and librarians are very friendly and helpful.”
“I was happy with the quality of response and help I received from my librarian when I e-mailed for help. She gave me clear explanations and was willing to help further by offering face-to-face help if I had not understood the e-mail. Thank you!”
“Thank you so much for the drop in sessions. I also got to call in for some referencing clarifications – I was pleasantly surprised all my questions were answered. Wishing you & your family a Merry Christmas”
“Thanks a bunch for all the work you do!”
We also received a further 19 kind comments relating to the library as a study environment including:
“Great place to study! Really enjoying it.”
“Enjoy every moment, every second. Love you :)”
“I think you have done an excellent job in creating a great environment for the students to study in.”
“Very nice and cosy library. Excellent job!”
As with all feedback campaigns, we also look to find areas we can improve on. We received feedback relating to catering, temperature, PC availability, and opening hours.
In relation to PC availability, we have a tracker for our computer usage in the Saltire Centre found here. In addition to this, our lapsafe vending machine on level 0 allows you to borrow a laptop for up to 3 hours – ideal if you need to find a quiet area to study, or wish to use one of our bookable study rooms.
The library continues to support students with extended opening hours during exam times. This included 24-hour opening from 2nd – 25th January 2019. GCU also offers students access to the 24-hr lab in the Students’ Association building 365 days a year.
Comments relating to catering and temperature issues back to our facilities management department, and will continue to liaise with them throughout the year when feedback is received.
Please remember that we are happy to listen to your comments at any point throughout the year. Our roving library staff are available on all floors of the library, so should you need any help please don’t hesitate to ask them. Our library desk on level 0 is staffed between 9am and 8pm Monday –Friday, and between 10-6pm at weekends.
Alternatively you can follow and contact us on Twitter @SaltireCentre, or use our feedback form: https://www.gcu.ac.uk/library/contactus/feedback/.
