Category Archives: Eresources – Technical Issue

Technical issues or downtime announcements relating to eresources

Scheduled maintenance on BNF Online

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Please be aware that there is scheduled maintenance to the British National Formulary online platform on Saturday 18 and Sunday 19 February, 7am – 7pm.

The vendor has made us aware that users may encounter brief periods of downtime and may be unable to access BNF Online during this time. This is to undertake essential infrastructure maintenance work on the platform and we apologise for any inconvenience caused.

If you have trouble accessing any of our online resources, please contact the team at ertenq@gcu.ac.uk

 

 

Technical issue [Construction on i-law]

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We are currently experiencing access issues to the resource i-Law (Building Law Reports), this is due to problems with the platform at the publishers end.

We are currently working with the publisher to resolve this issue ASAP and we apologise for any inconvenience this may cause.

If you are having any issues with online resources, please contact the Electronic Resource Team at ertenq@gcu.ac.uk 

 

Technical issue [Westlaw]

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The library is aware of intermittent issues with the online database Westlaw currently, this is due to problems with the website at the publishers end. Westlaw error message displaying an error that says "your profile contains no valid registration keys. Contact your administrator for assistance or sign in to OnePass to manage your profile.If any users are trying to access the Westlaw database and see an error message that states, “Your profile contains no valid registration keys”, please contact the library team at ertenq@gcu.ac.uk immediately. We will then investigate this issue on your behalf.

Apologies for any inconvenience this may cause.

Lexis Plus – how to migrate your personal account

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LexisLibrary have recently upgraded GCU to their new Lexis Plus UK platform.

Any users who may have had saved searches, bookmarks or alerts set up in the older version of LexisLibrary can migrate their preferences to the new platform. Please follow the instructions below if you wish to migrate any personal preferences. Continue reading →

Dawson Books in administration; potential technical issue

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Previously we wrote to advise that Dawson Books has regrettably entered administration. Any notes added to Dawsonera ebooks must be exported before Friday 31 July: read how to do this here.

We are currently working to transfer our portfolio of ebooks on this platform to another provider.

If you encounter any difficulty accessing ebooks during this time, please contact us by emailing: ertenq@gcu.ac.uk

Technical issue [ProQuest ebooks]

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**This issue is now resolved: please note that you may need to delete your browser’s cookies and cache in order for platform access to be restored**

We are currently experiencing access issues with ebooks hosted on the ProQuest/Ebook Central platform.

This issue is currently being investigated by the vendor and we apologise for any inconvenience this may cause.

 

 

Web of Science scheduled maintenance/ upgrade

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Please be advised that Web of Science (WoS) is undergoing scheduled maintenance from 1.00 pm on Saturday 21 April until 1.00 am on Sunday 22 April.

Access to the service may be intermittent during this time. Clarivate Analytics apologise for any inconvenience as a result.

During the maintenance period there will also be an upgrade of WoS. A summary of the new features can be found at the following:

https://clarivate.libguides.com/wosupdates/whatsnew

As ever, please feel free to contact your librarian for assistance in making the best possible use of WoS and the Library’s range of electronic resources.