Technical issue [RefWorks citation manager]

We are currently experiencing access issues with RefWorks Citation Manager. When users try to open the citation manager add-in in Word, they may see a blank screen, as displayed below:

a screenshot of a Word document. The RefWorks citation manager is open however the screen has not loaded and is blank.

 

IT services are aware of this issue and are currently working on a resolution. We apologise for any inconvenience this may cause.

If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk 

 

 

 

 

 

Technical Issue [Access to scans on Resource Lists] – issue resolved

We are currently experiencing access issues to Scanned material that loads using Kortext Reader on Resource Lists. This is due to unexpected downtime from the platform provider.

The provider is working to resolve this issue as soon as possible.

We will provide an update to this post with further information as we receive it.

We apologise for any inconvenience this may cause.

[UPDATE 29.02.24, 12.07]

This issue is resolved. Thank you for your patience, and our apologies once more for any inconvenience caused.

If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk 

Technical issue [Scopus] – issue resolved

Please be aware that we are currently experiencing access issues to the resource Scopus.

We are currently working with the vendor to resolve this issue ASAP and we apologise for any inconvenience this may cause.

UPDATE [14 November, 13:33]

This issue is resolved. Thank you for your patience, and our apologies once more for any inconvenience caused.

Scheduled Downtime [VLebooks platform]

Please be aware that there will be scheduled downtime on the VLebooks platform on Sunday 8th October between 4pm – 7pm in order for the vendor to perform essential maintenance. We have been advised that the platform will be VLebooks offline for approximately one hour during this period.

We apologise for any inconvenience this may cause.

If you are experiencing any other issues with online resources from the library, please contact the team via email at ertenq@gcu.ac.uk 

 

Technical issue [Cite them right]

Please be aware that we are currently experiencing access issues to the resource Cite them right.

We are currently working with the publisher to resolve this issue ASAP and we apologise for any inconvenience this may cause.

UPDATE: WORKAROUND

The vendor has issued the following advice on using Cite them right while the access issue is being addressed.

= = = = =

Website information:

* We are aware of an issue with pages under two navigation menu links: ‘Choose Referencing Style’ and ‘Browse Categories’. We are working on a fix.

* Please use the search bar to find content you are looking for. All pages and articles with referencing guidance remain available. Apologies for the inconvenience.

= = = = =

Further to this, GCU users can access the ebook version via the Library’s webpages here: https://bit.ly/3JzsI6E

If you are having any issues with online resources please contact the Electronic Resource Team at ertenq@gcu.ac.uk 

Scheduled maintenance on BNF Online

Please be aware that there is scheduled maintenance to the British National Formulary online platform on Saturday 18 and Sunday 19 February, 7am – 7pm.

The vendor has made us aware that users may encounter brief periods of downtime and may be unable to access BNF Online during this time. This is to undertake essential infrastructure maintenance work on the platform and we apologise for any inconvenience caused.

If you have trouble accessing any of our online resources, please contact the team at ertenq@gcu.ac.uk

 

 

Technical issue [Construction on i-law]

We are currently experiencing access issues to the resource i-Law (Building Law Reports), this is due to problems with the platform at the publishers end.

We are currently working with the publisher to resolve this issue ASAP and we apologise for any inconvenience this may cause.

If you are having any issues with online resources, please contact the Electronic Resource Team at ertenq@gcu.ac.uk