People have been having trouble linking in to the full text of journal articles and eBooks. The quick and easy solution to this problem is to close explorer, and use firefox browser instead. Don’t use the desktop icon to start Firefox, use the start menu. 

• Move your cursor to the start icon at the bottom left of your screen (in the labs this is a round icon).
• Click the icon and the start menu will appear.
• On some computers, firefox will be on the list of programs, double click on it to start.
• In some labs, you need to start firefox by typing firefox in the run box on the start menu at the foot of the screen. The icon will then appear above the box, double click it to run the program.